Zimmedaar Nagrik 1.1.29

In a notable initiative within India, the Jamshedpur Utilities and Services Company Limited (JUSCO) was established as a separate entity from Tata Steel in 2004. Currently, JUSCO stands out as India's only comprehensive urban infrastructure service provider. As a Tata Enterprise, it is aligned with the Tata Group's purpose of improving the quality of life for the communities it serves.

The Zimmedaar Nagrik App represents a strategic effort to engage with citizens through innovative channels. This application aims to enhance communication with customers in an efficient manner, ultimately strengthening service delivery and improving customer experience.

The app offers a variety of features that empower users to:

• Log complaints along with photographic evidence
• Escalate issues to higher authorities
• Provide feedback on resolved complaints
• Report misuse of company property and incidents of power and water theft
• Access fogging and overhead tank cleaning schedules in company premises
• Check meter readings for company premises
• Query utility bills
• Make payments and download bills in PDF format
• Stay informed about the latest events